Shipping & Returns

SHIPPING

Our order processing takes about 1-3 days before shipment. However, delay may occur due to seasonality (4-5 days). We thank you for your patience.

LORETTE LINGERIE applies the following shipping rates for these destinations: 

  • Shipping to Canada Flat rate: $14.99 CAD / $11 USD
  • Shipping in the US Flat rate: $8.99 CAD / $7 USD
  • Shipping to Europe and the rest of the world Flat rate: $29.99 CAD / $24 USD
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    All LORETTE order currently ship from USA. You will receive an email confirmation complete with a tracking number once your order has been shipped.

    We are not responsible for any shipping delays including lost or damaged packages. Overnight shipping is not available.

    When shipping outside of USA, the receiver is responsible for any local import duties and/or taxes. You may contact your local customs office for more information.



    RETURNS

    We thrive to make returning an order as easy as possible for our clients. We offer free returns or exchange on all lorettelingerie.com purchases.

    We will accept merchandise in its original unused condition within 15 days of your purchase.

    All sale and discounted items (excluding first time buyers) are final sale.

    To be eligible, items must not have been worn, altered or washed, must remain in original packaging with all tags attached. For online order returns, please email us at hello@lorettelingerie.com for a return shipping label and ship your return within 5 days of receiving your label.

     Allow up to 3 business days for the exchange to be processed and re-shipped after the item is received. A notification email will be sent to the email address that was used when placing the original order.


    All returns should be sent to:

    Lorette Lingerie

    4315 Coquina Drive

    32250, Jacksonville, FL

    U.S.A

     

    EXCHANGING OUTSIDE OF USA

    For international exchanges, choose a shipping method that provides trackable and insured service, as Lorette Lingerie is not responsible for lost returns. Charges for international return shipping will not be reimbursed.

    If you have any further questions or requests, please contact us at hello@lorettelingerie.com